Privacy & Cookies Policy
Version Number: 1.1
Date of Issue: 00:00 GMT, 19th January 2015
Monte-Carlo® Casino online ("we", "us", "MCC", "Monte-Carlo® Casino"), is a trading name of the Betclic Everest Group of Companies ("Group"). MCC operates the website www.montecarlocasino.com and all variants thereof (the "Site" or "Sites") as well as the mobile application, m.montecarlocasino.com and all variants thereof (the "Mobile Offer"). The licensed companies of which the Monte-Carlo® Casino is a part include any holding company or subsidiary, as well as any entity associated and forming part of ("Group").
We have strict security measures designed to protect your personal data and are committed in respecting the privacy rights of our site visitors and customers ("you", "your", "yours"). The following information is provided by us to enable our online visitors to be fully informed of our Privacy Policies. By visiting the MCC sites, you are acknowledging that you are aware of the practices described in this Privacy & Cookies Policy and the Terms and Conditions.
We treat the data that you provide us with as strictly private and it shall only be used by us, by a member of our Group or by a selected third party who complies with our high standards of data protection in order to manage the account which you open with us ("Account"), to create customer profiles, to ensure the security of the Site and to enable you to use our services.
MCC is committed to comply with European legislation and adheres to EU Data Protection and Electronic Communication laws for the purposes of this policy.
Please note that you may choose whether or not you wish to permit us, a member of our Group or one of our partners to use your personal data for marketing purposes.
Should you require further information or if you have any questions regarding privacy or confidentiality issues, please contact our Customer Services Team. Please take the time to read our Privacy & Cookies Policy carefully.
1. Your personal data
The information we collect enables us to ensure that our customers can enjoy safe and user-friendly browsing conditions. Our aim is to offer the best possible services, whilst making sure that betting and gaming on our Site remains a fun activity!
All references to "personal data" in this Privacy & Cookies Policy refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided. Specifically, we collect the following information when you open an Account with us: first name; surname; gender; date of birth; place of residence; postal address; email address; phone number; language, currency, passport or ID card number and secret question. You will also be required to provide login details of your choice, namely a username, password and an answer to the secret question which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account. Further, before your first withdrawal of funds from your Account, we will request that you send us a copy of an official document (e.g. passport, driving licence or other approved identity document) in order to confirm the accuracy of the data you have provided. We also compare your internet protocol (IP) address against your user identification in order to prevent fraudulent activities and also to create an audit trail. When you make a pre-registration sign-up and before you fully register as a customer, we request the following information from you: title, first name, surname, date of birth and email address. We store this information in order to provide you with a pre-populated registration form if and when you decide to fully register with us. We require the above information in order to ensure that you can identify yourself when using the Site, to ensure that you are of legal age to use our services, to improve our services to you and to keep you informed regarding any of our services which may be of interest to you. You have the right to request that we cease forwarding marketing information about our, and/or our partners', services to you. You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete. Should you believe that any personal information we hold for you is incorrect, please email our customer services team at firstname.lastname@example.org and we will amend any information found to be incorrect.
2. Use of your personal data
Once your personal data is submitted to us, it shall be kept securely on our database.
We use the email address which you have provided us with to send you an email welcoming you to Monte-Carlo® Casino. We may send you emails, letters by post and SMS messages from time to time containing information ranging from special promotions to technical and other information relating to our services and the services of our Group companies. Should you wish to unsubscribe from our mailing list, you can do this easily by either changing your Account settings or clicking "unsubscribe" on the bottom of the email. If you have agreed to receive offers from Monte-Carlo® Casino and/or partners on the pre-registration sign-up page and you later wish to unsubscribe, simply click on the ‘unsubscribe’ link on the email. Should you wish to unsubscribe from receiving SMS messages, you can do this easily by following the instructions to unsubscribe in the SMS message sent to you. Please note that we may from time to time send out service-related emails announcing, for instance, a temporary suspension of one or more of our services due to maintenance. IT IS THEREFORE RECOMMENDED THAT YOU DO NOT OPT OUT OF RECEIVING EMAILS FROM MONTE-CARLO® CASINO. If you have opted in to receive commercial offers from our select partners, you can unsubscribe from this mailing list by changing your settings in "My Account" and "Newsletters".
As part of our partnership with commercial banks and/or the companies in charge of verifying the authenticity of credit card or electronic payment processing data, your personal data is at the disposal of these establishments. However, these establishments are only entitled to use such information for processing or legal investigation purposes (for example, in suspected anti-money laundering cases). We may also enter into partnerships with data processors and companies which provide security, age verification and identification verification services in order to improve the efficiency and security of the Site or to comply with relevant regulations. These companies may have access to your personal data in order that they can process necessary information data and maintain the security of the Site. The companies that we choose to carry out these functions have strict policies regarding privacy of personal data, although we accept no responsibility for the privacy policies of those companies. We will not disclose the amount of your winnings or losses to any person or third party other than to you unless we are required by law to disclose such information to competent authorities. It is therefore incumbent upon you to declare your winnings to the relevant authorities if you reside in a country where such gains are subject to taxation. We reserve the right to pass on to payment service providers and to public, regulatory or other relevant authorities, all or any customer personal data held by us if necessary or required in the course of any legal investigation and/or in circumstances where we reasonably suspect that fraud or criminal conduct has occurred and in order for us to carry out our obligations under relevant fraud, anti-money laundering and other applicable legislation.
For the purposes of this policy “Regulatory Body” shall mean any Authority which has issued a remote gaming licence to any of the Betclic Everest Group companies. This shall also include any regulatory and/or sporting body which is in charge of regulating policies on the integrity and enforcement of rules relating to a particular sport and/or game as well as the detection of a criminal offence. Betclic Everest Group and/or any of its Group companies retain the right to set up and enter into agreements with these regulatory bodies and to share any customer data should it be made aware or have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game. Those bodies may then use your Personal Information to investigate and act on any such breaches in accordance with their procedures.
The personal data submitted by our customers may be stored and/or processed in any country in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities. By accepting this Privacy & Cookies Policy, you give your consent to the transfer of your personal data outside of your country. Monte-Carlo® Casino is committed to taking all necessary steps to ensure that whenever personal data is transferred, such transfer takes place solely within the Group and the Group's select partners in which companies the standards of privacy and confidentiality should be of an acceptable standard, irrelevant of location.
3. Retention of your personal data
As our customer, you or we can close your Account with us at any time. Following closure of your Account, we will retain your personal data on record for as long as required by law. We will only use your data should such use be required by competent authorities in cases of fraud or investigation into any other illegal activity. This will be the sole exception to use of your personal data until its complete deletion from our records.
4. Protection of minors
The online betting and gaming services that we offer are strictly prohibited for persons under 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located. Consequently, minors may not register on our Site and should not provide us with any personal data. We collect proof of identification from our customers as part of our age verification process.
Any minor who is found to be gambling on MCC shall have any winnings confiscated and his/her Account will be immediately blocked. MCC reserves the right to conduct a security review to validate your identity and age. Acceptance of our Privacy & Cookies Policy authorises us to conduct such security reviews which may include ordering of credit reports or verification of the information supplied by you against third party databases.
What is a cookie?
A cookie is a short text file sent through your browser registered on your device when visiting a website. Your web browser then sends these cookies back to the originating website on each subsequent visit, or to another website that recognises these cookies.
Different types of cookies are used on our website and each has it specific target.
Cookies deemed as strictly necessary
These cookies allow you to use the main functionalities of our website and access to secured areas of the website (example: access to your account). Without these cookies, our website cannot run normally.
These cookies also ensure security of the website for MCC and its users. For example, we use Session Identification Cookies to monitor the time of your connection. That’s why you are requested to re-connect after a certain time lapse.
We also use a permanent Identification Cookie that registers your Username (but not your password) so as to ease you next connections by filling in advance the « Username » field.
These cookies enable us to measure the website frequentation, to know how it is used and how users react to proposed products. Thus, the collected data enables us to improve our website and your navigation experience. The collected data remains strictly anonymous and is only subject to a purely statistical process.
With this respect, we use a third-party service: Google Analytics. If you do not wish that Google Analytics collects or uses your information, you can directly unregister through your browser on the following Google page: https://tools.google.com/dlpage/gaoptout.
These cookies allow us to personalize your experience on our website (for example to remind you to make a first deposit, or to direct you to your favourite universe).
Thanks to these cookies, you may also be informed of Specific Promotional Offers depending on your place of connection. They may also provide you with functionalities you have personally requested.
We may also use a cookie to help us route traffic between servers and thus measure loading times or tell us which pages are not working. Sometimes, we also store data on your browser or your device so that functionalities you usually use are automatically uploaded and thus respond quicker.
These cookies are used to display advertisement related to your centre of interests during your navigation on the web. They are also used to limit the number of times you see a single advertisement and allow to measure their efficiency.
We work with web editors, advertisers, and service providers to promote MCC on other websites. MCC may then use your navigation data through cookies managed by a partner. The collected data remains strictly anonymous and is only subject to a purely statistical processing.
Displayed banners are thus personalized.
Cookies and Device Identifiers for Transactions Safety
Cookies or Device Identifiers are used with this respect. You are then informed by a banner when arriving on the web page. When pursuing your navigation on our website without modifying Device identifiers settings, you accept data collection and creation of the identifier.
How to manage your Cookies
At the moment, it is not technically possible to adjust your cookie settings at our individual websites but you can manage your cookies through your browser.
We recommend that you do not block or delete your cookies as it may limit the experience of some of the websites you visit.
The Cookies can usually be changed on the “Settings” section of your browser. Below you can find some more information on the most popular web browsers:
Firefox Internet Explorer Chrome Opera Safari
Monte-Carlo® Casino is licensed under the Gambling Act 2005 by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner. Monte-Carlo® Casino uses its best endeavours to protect the confidentiality of your personal data and to prevent any unauthorised external or internal users from accessing such information without your consent. However, Monte-Carlo® Casino shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of god or natural disasters and including power cuts and strikes.
We are sure that, as our customer, you understand the evolving nature of our business due to continuous technological innovation and, although we endeavour to do our best to ensure the protection and privacy of your personal data at all times, we cannot guarantee that the performance of our service will be free from error at all times. Should any such error have an effect or consequence on the privacy of your personal data, we shall not be liable in any manner whatsoever in damages or otherwise.
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
We strongly recommend that you do not divulge your personal data to strangers or third parties during live chat. Remember that your personal data is sensitive and it’s important to stop and think before passing on personal information.
Like most standard website servers we use log files. This includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track user's movement in the aggregate and gather broad demographic information for aggregate use.
All sensitive data which is transmitted between your computer and Monte-Carlo® Casino is transferred securely via the internet, using strong encryption. Monte-Carlo® Casino uses secure and tested encryption technology bearing certificates provided by renowned certificate authorities.
Other security measures
When users submit sensitive information via the Site, their information is protected both online and offline. When our registration form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected using Secure Socket Layer– (SSL) technology. While on a secure page, such as our deposit page, the lock icon at the bottom, or in the url, of your web browser becomes locked. The lock icon is unlocked, or open, when users are simply 'surfing' and are not inputting sensitive information. All payments made on our Site are secured in compliance with the relevant EU rules and regulations.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only authorised Monte-Carlo® Casino employees/contractors are granted access to personally identifiable information. We perform checks on all of our potential employees/contractors to ensure that none of them have a criminal record. Our employees/contractors are regularly made aware of security best practices within the industry and security audits are carried out on a regular basis. Finally, the servers that store personally identifiable information are in a secure environment.
7. Changes in our Company/Business Structure
Should the Group undergo any changes to its company structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our policy, inform our customers by email prior to affecting such transfer of the personal data.
It may become necessary, at any time, for us to make modifications to the Site, to the House Rules, Terms and Conditions or Privacy & Cookies Policy governing our services. The purpose of such modifications may be to further simplify user processes or to further reinforce security measures in order to upgrade to future technological innovations. In such cases, customers previously registered on our Site will keep their user name and password; no modifications will be required on their part. Continued use of our Site by the members after any modifications to the Site, Terms and Conditions or Privacy & Cookies Policy will be considered as their acceptance thereof. It is the responsibility of each customer to regularly check the Terms and Conditions and Privacy & Cookies Policy for updates.