General Terms and Conditions
Version Number: 1.3
Date of Issue: 12:00 CET, 25th September 2015
- 1. INTRODUCTION
2. CHANGING THE TERMS AND CONDITIONS
4. OPENING AND MANAGING YOUR ACCOUNT
5. IDENTIFYING YOURSELF
6. YOUR PERSONAL INFORMATION
7. ACCEPTED CURRENCY
8. DEPOSITS AND WITHDRAWALS
9. TRANSACTION FEES
10. USING YOUR ACCOUNT
11. PLAY FOR FREE
12. (LIVE) CASINO AND GAMES RULES
14. PROMOTIONAL ACTIVITIES
15. SUSPENSION AND CLOSURE
18. RESPONSIBLE GAMING
19. INTELLECTUAL PROPERTY RIGHTS
20. LIMITATION OF LIABILITY
21. SOFTWARE ERRORS
22. DISASTER RECOVERY
23. CUSTOMER SERVICE AND DISPUTE RESOLUTION
27. GOVERNING LAW
1.1. These Terms and Conditions shall govern your access to and use of the site www.montecarlocasino.com whether accessed through the online webpage or through mobile phones, smartphones, or tablets (referred to herein as the "Site"). Please read these Terms and Conditions carefully before you start to use any section of the Site.
1.2. Mangas Gaming Malta Limited is a company registered in Malta with company registration number C 46185 and having its registered office at Level 3, Tagliaferro Business Centre, High Street c/w Gaiety Lane, Sliema, Malta ("Monte-Carlo® Casino", "we", "us", "our"). It forms part of the Betclic Everest Group.
1.3 In relation to our casino products:
1.3.1. Monte-Carlo® Casino is licensed and regulated to provide its services under the following licenses by the Malta Gaming Authority (MGA), Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000. These licences authorise us to provide online betting and gaming services through the Site ("the Services"):
- (i) LGA/CL1/1010/2014.
Operated in conjunction with Net Entertainment Malta Limited and issued on the 25th July 2014;
Operated in conjunction with Microgaming Europe Limited and issued on the 25th July 2014;
Operated in conjunction with Amaya Malta Limited and issued on the 25th July 2014;
Operated in conjunction with Jadestone Network (Malta) Limited and issued on the 25th July 2014;
1.4. Any reference to "you" and "yours" refers to you, the user of the Site.
1.5. By clicking the "I agree" button on the registration page, you agree that you have read, understood and are bound by these Terms and Conditions. These Terms and Conditions are made up of:
- (i) these Terms and Conditions (including the Terms and Conditions applicable to Mobile);
(ii) the Privacy & Cookies Policy;
(iii) any terms and conditions and or rules with regards to promotions, bonuses and special offers which may apply from time to time;
(iv) our game rules (including, the Terms and Conditions of specific promotions which may exist on the Site from time to time and which can be found on the webpage dedicated to the specific promotion in the relevant section of the Site) (the "Game Rules").
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2. Changing the Terms and Conditions
We reserve the right to make changes to the Terms and Conditions at any time. We will ensure that any significant changes to the Terms and Conditions will be notified to you by an appropriate method (for example, by email or via a notice on the Website). However, it remains your responsibility to check the Terms and Conditions from time to time to ensure that you agree with them, and your continued use of the Website will be deemed to be your acceptance of any changes we may make.
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3.1. In these Terms and Conditions, unless the context otherwise requires:
3.1.1. references to these Terms and Conditions include references to these Terms and Conditions as varied, supplemented and/or replaced in any manner from time to time;
3.1.3. references to clauses or sub-divisions are references to clauses and sub-divisions of these Terms and Conditions;
3.1.4. clause headings are for reference only and do not affect the interpretation of these Terms and Conditions;
3.1.5. references to "wagers" include if applicable a reference to "bets" and "stakes";
3.1.6. references to servers or "our servers", where applicable, includes a reference to Monte-Carlo® Casino's servers and to third party servers which are used in order to provide you with our Services on or through the Site;
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4. Opening and managing your account
4.1. In order to make one or more wagers on the Site, you must open an account with us ("Account"). You can apply for an Account to be opened by completing the online application form at Monte-Carlo® Casino. It is only by completing the full online application form at the aforementioned link that you are considered to be an Account holder and can play for real money on the Site.
4.2. By applying for an Account you represent and warrant to us that:
4.2.1. you are at least eighteen (18) years old or the age of legal consent for engaging with the Services under the laws of the jurisdiction in which you are located while using the Site, whichever is the higher. You understand that use of our Services is not suitable for minors and that you will not assist a minor to apply for or use an Account;
4.2.2. you will comply at all times with these Terms and Conditions;
4.2.3. you will not abuse in any way or manner any online betting or gaming or any bonus offer or other promotion scheme offered by us;
4.2.4. all information provided to us by you, either upon application for an Account, subsequently or in connection with your Account (including, but not limited to, name, surname, date of birth, place of residence, email address and telephone number) is complete, accurate, current and not misleading and that you will inform us immediately if there is any change to such information;
4.2.5. you have accepted to receive information about bonus offers and other information from Monte-Carlo® Casino or from any member of the Betclic Everest Group (as defined in Clause 4.3) will be receiving information from Betclic Everest Group and its subsidiaries. Should you not wish to be informed of bonus and other offers you are entitled to unsubscribe by following the link and the steps outlined on our Privacy & Cookies Policy;
4.2.6. you understand that there is a risk of losing money by gambling or playing games on the Site and that you are fully responsible for any losses incurred;
4.2.7. you do not already have an Account with us, had your Account suspended or closed by us in accordance with the Terms and Conditions or are currently self-excluded;
4.2.8. you should not have unreasonable expectations about the winnings you can make through gambling on the Site. You acknowledge and understand that a small proportion of customers may suffer from a gambling addiction and often require professional assistance in order to deal with and overcome their addiction. Please refer to our Responsible Gaming page, available via a link at the bottom of each page on the Site, to familiarise yourself with the responsible gaming measures offered by Monte-Carlo® Casino and for a list of local organisations which may be able to assist you;
4.2.9. that the source of all monies used by you on the Site is not illegal and that you shall not use the Site for any unlawful or fraudulent activity, including but not limited to money laundering under the laws of any jurisdiction that applies to you;
4.2.10. you acknowledge and understand that criminal and/or civil proceedings may be brought against you and any other person(s) in connection with your involvement in any of the abovementioned activities, and we reserve the right to pass on, at our sole discretion, any information to the appropriate authorities for further investigation in the event that any of the above activity is suspected or otherwise linked to your account, and without providing you with notice of our intent for so doing. You note that we will report to the relevant authorities upon the slightest indication of any transactions and/or activities indicating potential money laundering. You hereby agree to waive any and all rights you may have, at law or otherwise, of whatever nature and in whatever jurisdiction to the fullest extent possible, in connection with such disclosure. In addition, we reserve the right to hold any funds we suspect to be in connection with unlawful or fraudulent activity and we shall be under no obligation to provide you with a reason for so doing.
4.3. You may not apply for an Account or use any of our Services if you or a member of your household are or have in the last two years been our employee or an employee of any company within the Betclic Everest Group. For the purposes of this clause 3.3, "employee" includes third party contractors such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with any member of the Betclic Everest Group. A "member of the Betclic Everest Group" refers to each and every entity in which Betclic Everest Group SAS France holds a majority holding.
4.4. You may not apply for or open an Account if you are not acting as principal and are acting on behalf of someone else or for someone else's benefit.
4.5. We reserve the right to close an Account and to retain the balance on that Account where we have reasonable suspicion that the Account is being used or controlled by a person other than the person named as the registered account holder and/or where we have reasonable suspicion that the Account is being used in a fraudulent manner or otherwise in connection with one or more marketing affiliates of the Betclic Everest Group.
4.6. Save as specifically stated in 4.7 below, funds deposited in one Account cannot be transferred to another Account.
4.7. You may only hold one Account with us at any single point in time. We reserve the right to close any multiple Accounts opened in the same name or in any way referable to the same person. At Monte-Carlo® Casino's sole discretion and in the event that we consider that multiple Accounts have been opened in genuine error, we may agree to credit one Account which you have opened with us with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action. In these Terms and Conditions, a reference to "fraud" shall be deemed to include "bonus abuse". Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit. Only one account may be opened per IP address and/or computer device.
4.8. You shall not permit any third party to use your Account, and you are fully liable for any losses incurred by a third party on your Account. You shall inform us immediately if you suspect that a third party has obtained access to your Account, and you shall assist us fully in our investigations into the matter.
4.9. You understand that funds deposited into your Account do not earn any interest and you must not consider Monte-Carlo® Casino as any form of financial or banking institution.
4.10. You understand and accept that Monte-Carlo® Casino strictly prohibits the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or in respect of any wager on the Site, whether such use is attempted or affected by you or by any third parties. Should Monte-Carlo® Casino have reasonable suspicion that any such device is being used on the Site, Monte-Carlo® Casino reserves the right to void any bet or stake that it suspects has been made using such a device and/or exclude any customer from any promotion or competition in which it suspects such a device has been used and/or suspend the Account in question pending investigation into the matter and/or terminate the Account at its sole discretion. Monte-Carlo® Casino considers the use of such devices to be tantamount to fraud and reserves its right in such a case not to refund any balance on the Account at the time of termination and to cancel any pending bets or games.
4.11. You understand and accept that you are prohibited from utilising an external resource which is designed to provide a player with an unfair advantage over other players. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of an Monte-Carlo® Casino account. An "unfair advantage" is defined as the obtaining and/or compilation of any information about other Monte-Carlo® Casino players other than that which you have personally observed through your own gaming activity. Monte-Carlo® Casino may terminate the account and withhold the balance on the account of any player found to be benefiting from an unfair advantage.
4.12. Monte-Carlo® Casino reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to, use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and submission of data or documents which are forged, stolen or otherwise misappropriated.
4.13. You understand and accept that we do not warrant in any way or manner that your use of the Site is legal in any jurisdiction and that it is your responsibility to ensure the legality of your actions. We cannot provide you with any legal advice as to the legality of internet gambling in your jurisdiction, nor can we accept any liability whatsoever for any punishment imposed upon you by any relevant authority as a consequence of the illegal use of the Site. We request that you take your own steps to ascertain the legality or otherwise in the jurisdiction in which you are situated prior to attempting to access and play on our Site.
4.14. You must not apply for or open an Account if you are located in a jurisdiction in which applying for or opening an Account and/or using our Services is unlawful or contrary to any applicable regulation ("Prohibited Jurisdiction"). It is your responsibility to ensure that this is not the case. We reserve the right to immediately suspend your Account if we discover that your Account has been opened, or is being used, from a Prohibited Jurisdiction. "Prohibited Jurisdictions" include France, Italy, the United Kingdom, the United States of America and other jurisdictions in which we do not operate.
4.15. A Monte-Carlo® Casino account may only be held by an individual. For the avoidance of doubt, company accounts are not permitted.
4.16 Monte-Carlo® Casino reserves the right, at all times, to transfer and/or license, without prior notice, right, liability and/or operation of a Monte-Carlo® Casino.com account to another legal entity, subject to Monte-Carlo® Casino guaranteeing the fulfilment of the transferred liability.
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5. Identifying yourself
5.1 When you apply for an Account, and at any time while you hold an Account with us, you accept that we may:
5.1.1. ask you for proof of your identity, age and origin of funds and, even if your Account has been opened, to block it at our discretion at any time if we are not satisfied with the information with which you have supplied us or in the event that there is delay in supplying the requested information;
5.1.2. request a photograph of you holding your colour identification document(s) where we have doubts as to the veracity of the account holder's identity;
5.1.3. void and return any stakes placed and to prohibit your play until your identity, age and/or origin of funds is verified to our satisfaction.
5.1.4. terminate your account with immediate effect and to retain all funds on the account in the event that there is reasonable suspicion of fraudulent activity including, but not limited to, provision of fraudulent personal details, forged, altered or stolen identity or financial documents or registration of multiple accounts.
5.2. Monte-Carlo® Casino will only accept colour copies of identification documents.
5.3. Documentation should be sent to email@example.com or through our Website (login required) at the Documents page via the "My Account" section. We recommend that all players send us their official personal identification documents upon registration of their account.
5.4. We reserve the right, at our own discretion, to conduct checks against registered details of applicants and players to ensure the accuracy of information provided and we shall be entitled to demand further evidence as to an applicant's age, capacity to legally contract with us, country of residence or any other information at any time in the future.
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6. Your personal information
6.1. The personal information that we reserve the right to require for registration is: first name; surname; gender; date of birth; place of residence; email address; phone number; language, currency, passport or ID card number and secret question. You will also be required to provide login details of your choice, namely a username, password and an answer to the secret question which will be kept by us. It is your responsibility to ensure that all the details provided by you on the registration form are accurate and kept up to date as we are required under applicable legislation to cross-check the details entered by you with identity and payment documents for the purposes of verifying your identity. You can access and edit some of your personal information at any time in the "My Account" section of the Site or by contacting Customer Service. You may also delete the details of a debit or credit card at any time, and/or register a new card. Failure to inform us of such changes may result in transactions being declined by your bank, building society or credit card Company, and we shall not accept any liability or responsibility for transactions that are declined as a result of your failure to provide us with correct personal details. It is also your responsibility to protect your debit and/or credit card for loss or theft, and you should contact Customer Service immediately should your card be lost or stolen. Please note that no changes may be made to your first name, last name and date of birth as originally entered upon registration, unless you provide us with evidence to our satisfaction that these, and any other personal details, have been legally changed according to the laws of the jurisdiction in which you reside. Further, proof of new address is required in order to change the address which you originally provided upon registration. In addition, no changes may be made to your user name as originally entered upon registration.
6.2. The username you choose must not be obscene, threatening, menacing, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any third party and if we consider, in our sole and absolute discretion, that the username selected by you is inappropriate we reserve the right to reject and prevent your use of such username at any time with or without notice to you.
6.3. After you have created an Account with us, you will subsequently be required to enter your username and password in order to access your Account and make use of our Services. Your username and password should not be disclosed to any third party and you are solely responsible for all actions that take place as a result of access to the Service via your username and password. In such a case, you accept full responsibility for the consequences of allowing such access and activity and, without derogating from the generality of any other indemnity contained herein, you indemnify and hold Monte-Carlo® Casino harmless in respect of any damages arising from the same. Any breach of these Terms and Conditions by anyone to whom you disclose your password will be treated as a breach by you.
6.4. In the event that you forget your password, or that your password becomes, or you suspect that it may become, known to any unauthorised user, you will immediately notify us of such event.
6.5. After five consecutive incorrect entries of a username and password combination, your Account will be temporarily suspended for security reasons and we will require you answer security questions and/or to send us an official photographic proof of identity, being a National Identity Card, Passport or Driving Licence in order for the Account to be reactivated.
6.6. We reserve the right to change your password and/or Account name at any time in our sole and absolute discretion, and we will notify you of any changes made to this/these by using the contact details with which you have provided us.
6.7. We shall assume that any transaction undertaken after a correct and matching username and password are entered is made by the rightful Account holder, and therefore valid. To the fullest extent permitted by law, we will not be liable for any loss suffered by you as a result of any unauthorised use or misuse of your personal details. To protect both you and us against identity fraud, we reserve the right to request, at any time, satisfactory colour proof of identity with a photo (copy of a valid passport/identity card/Government ID/Driving Licence)) and/or a copy of any cards used and/or proof of address (recent utility bill or bank/credit card statement). Failure to supply such documentation may result in suspension of the Account.
6.8. We will employ strict security measures to protect the security of the personal information which is held by us from any unauthorised access. You are solely responsible for the security, and maintaining the secrecy of, of your username and password and for all actions that take place as a result of access to the Services via your username and password.
6.9. Your personal information is strictly confidential and will be used by us, and where necessary by one or more Betclic Everest Group companies, to set up and manage your Account, to build up customer profiles and to provide you with the opportunity to engage with the Services available on the Site. If you have opted to receive bonus offers and other information from Monte-Carlo® Casino, we may also use your personal information to send you direct marketing emails, letters by post and SMS messages from us regarding new products and/or offers which we think may be of interest to you whether they are offered by us or by another Betclic Everest Group company. You may receive such direct marketing emails, letters by post and SMS messages once you have registered an Account with us even if you have not placed any wagers or deposited any funds into your Account. Please see our Privacy & Cookies Policy for information on how to unsubscribe. If you have "opted in" to receive commercial offers from select partners of the Betclic Everest Group, you will receive such offers via email unless you unsubscribe from this service in the "Newsletters" section of your Account.
6.10. We reserve the right to pass on personal information to third parties, such as for example, third party payment providers, government institutions, where we are requested or required to do so in order to comply with any applicable law, regulation, legal process, court order or governmental request in particular where this is required in order to detect or otherwise to prevent a crime.
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7. Accepted Currency
Transactions can be made in the following currencies: Euros (EUR / €), British Pounds (GBP / £), Polish Zloty (PLN / zł), Hungarian Forints (HUF), Czech Koruna (CZK), Swedish Kronor (SEK), Norwegian Kroner (NOK), Brazilian Reais (BRL), Swiss Francs (CHF) or United States Dollars (USD). The currency you use must be the same currency that you selected as your chosen currency when you first opened your Account. We reserve the right to add or remove currency options at our discretion. We reserve the right to suspend the placing or payout of wagers and/or wins respectively in certain currencies and to pay the balance in the currency corresponding to your Account.
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8. Deposits and withdrawals
8.1. When you open an Account we require you to make a minimum deposit before you can bet or play. The minimum deposit you can make is €10, £8, 15 PLN, 1000 HUF, 150 CZK, 100 SEK, 80 NOK, 20 BRL, 12 CHF or 15 USD. You can make a deposit at any time online using your debit or credit card, e-wallet, pre-paid voucher or via bank transfer. Cash and/or cheques are not an accepted method of deposit. Certain payment methods may not be available to you, depending on certain factors such as jurisdiction and currency. The available methods will be listed when you click on "Credit".
8.2. We reserve the right to request further information and documentation regarding your age, identity and place of residence following any deposits or prior to any withdrawals, in particular prior to your first withdrawal, in order to prove your identity before we release funds to you. We also reserve the right to request such information and documentation about any person who affects a deposit on your Account. Such information and documentation (as Driving Licence, Government ID, Bank/Credit card Statement) will enable us to check that the personal data given during your registration corresponds to what appears on the document. In the event that this data is different, we reserve the right to cancel the wagers along with the payment of the account balance to you, unless you can demonstrate your entitlement to the balance by some other means.
8.3. Deposits made to your Monte-Carlo® Casino account should be commensurate with game play. Therefore, if in Monte-Carlo® Casino's discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount or where Monte-Carlo® Casino suspects that you are abusing exchange rate fluctuations), Monte-Carlo® Casino reserves the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the Monte-Carlo® Casino account indefinitely. Monte-Carlo® Casino further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Monte-Carlo® Casino's discretion.
8.4. It is your responsibility to notify our Customer Support services immediately should funds be credited to your Account in error. Should fund be credited in error, said funds may be frozen and eventually withheld by us. We further reserve the right to void any transactions placed using them, including related winnings paid out in error. We reserve the right to set-off any subsequent winnings owed to you to satisfy this liability.
8.5. Subject to clauses 8.2, 8.3 and 8.4, funds can be withdrawn at any time, except for when you have not fully unlocked a bonus that you have received. For the rules surrounding the unlocking of bonuses, please see the relevant section of these Terms and Conditions here, as well as the terms and conditions applicable to specific promotions which can be found on the promotion home page on the Site.
8.6. Subject to these Terms and Conditions, including without limitation subject to clause 8.10, you can make withdrawals from your Account up to your current available balance at any time.
8.7. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
8.8. Any withdrawal from your Account for an amount greater than or equal to 15 EUR, 3,000 HUF, 330 CZK, £10, 30 PLN, 150 SEK, 120 NOK, 30 BRL, 18 CHF or 20 USD is free of charge, any withdrawal of less than the mentioned amounts or for any withdrawal for whatever amount placed within seven (7) days of your last withdrawal request, a charge may be imposed for administrative costs. This sum will be notified to you upon your attempt to withdraw and will be deducted automatically from the amount transferred from the Account to your bank account. We reserve the right to impose an administrative charge should you make any withdrawal involving a deposit that has not been staked. Additional bank charges associated with payments made will be charged to you. The minimum amount you are permitted to withdraw may depend on the payment services provider which you use to withdraw the funds.
8.9. Minimum and maximum withdrawal amounts apply to withdrawals made by a Debit/Credit Card. These limits vary according to card provider and are clearly displayed when you make a withdrawal from your Monte-Carlo® Casino account. For all currencies except BRL and USD, each withdrawal made by Moneybookers and Neteller must be no greater than 10,000 EUR or currency equivalent in one transaction. In relation to BRL and USD, each withdrawal made by Moneybookers must be no greater than 21,000 BRL or 12,000 USD in one transaction and each withdrawal made by Neteller must be no greater than 27,000 BRL or 15,000 USD in one transaction. Withdrawals made by debit or credit card may only be made to the card you have registered to your Account and deposited funds with. Cash and/or cheques are not an accepted method of withdrawal.
8.10. Any deposit made into your Account via Multibanco must be no greater than €2,500 in one transaction. If the deposit is greater than €2,500, the transaction will be rejected.
8.11. In the event of a promotional campaign or competition, for which we credit an amount to your Account, you are entitled to the use of such amount only for the sole purpose of wagers made on the Site. You are not entitled to withdraw such amounts, unless stated otherwise in the terms and conditions of the promotional campaign or competition. We reserve the right to reclaim those amounts if you do not use them to place one or more wagers on the Site during the period specified in the promotion.
8.12. Monte-Carlo® Casino reserves the right in its sole discretion to amend its deposit and withdrawal limits and thresholds subject to compliance with applicable laws.
8.13. Please note that a copy of your transaction records which can be located in the "My Account" section of your Monte-Carlo® Casino account.
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9. Transaction Fees
9.1. Please note that we apply a standard 2% handling fee for each deposit made via debit or credit card for amounts of less than 100 EUR, 20,000 HUF 2,200 CZK, 800 NOK, 100 BRL, 100 USD, 120 CHF or an equivalent amount in British Pounds or Polish Zloty. This fee will automatically be billed to the respective user's credit card. Transactions made via credit card for 100 EUR, 20,000 HUF 2,200 CZK, 800 NOK, 100 BRL, 100 USD, 120 CHF or an equivalent amount in British Pounds or Polish Zloty or more do not incur a handling fee. Withdrawals from your Account can be requested at any time provided all payments made have been received. Find out more by clicking here.
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10. Using your account
10.1. Your Account is personal to you. You shall not allow others to use your Account, to make any bets or play any games through your Account, or to accept payment of any wins, bonuses or prizes. In particular, you shall use your best efforts to prevent minors and other vulnerable people under your guardianship from using your Account. Any attempt by a minor to register for an Account or by a player to assist a minor in registering for an Account or any activity on an Account by a minor may be reported to local prosecution authorities.
10.2. Wagers are only valid if accepted by our servers. Until acceptance of the wager by our server all information displayed relating to a bet or to a game constitutes an invitation to play and/or bet only.
10.3. All bets struck with Monte-Carlo® Casino are considered to be placed and received in Malta. Any contract(s) between Monte-Carlo® Casino and the customer are deemed to have been formed in Malta.
10.4. In order to place a wager you must have sufficient funds in your Account.
10.5. Only wagers placed from your Account will be accepted and any winnings you make using our Services will be credited to your Account. Subject to these Terms and Conditions you can make deposits or withdrawals through your "My Account" page.
10.6. We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a wager is deemed to be or is declared void by us any sum deducted from your Account with respect to that wager shall be credited to your Account.
10.7. We will perform security checks on random occasions and at our sole discretion. You accept that we may demand additional information in the event of a security check and that we may suspend and/or terminate your Account, registration or withhold your payment until we receive the appropriate information that we have requested.
10.8. Any inactive Account where your balance is preserved will be reviewed regularly and we will attempt to notify you, via email, at your registered email address of any remaining funds held in your Account. Should an Account remain inactive (no gameplay, transactions, valid withdrawals or deposits) for a period of at least 12 months, it will be classified by us as "dormant" and a maximum administrative fee of 5 EUR (or an equivalent amount in GBP, PLN, HUF, CZK, SEK NOK, BRL, CHF or USD) per month shall be deducted from your Account thereafter. You will receive email notice of at least fourteen (14) days before the first deduction. The deductions may be viewed in your Account under "My Transactions". The deductions shall cease should you reactivate your Account but the administrative fees already deducted will not be reimbursed. You can reactivate your account by making one or more wagers or transactions including a valid withdrawal or deposit. You are free, at any time, to withdraw any funds which you are entitled to and which are held by us on your Account.
10.9. We reserve the right to modify, suspend or withdraw use of any and/or all betting and gaming services, in any jurisdiction, temporarily or indefinitely, at any time, without notification or compensation, subject to compliance with our regulatory requirements and fulfilment of any outstanding commitments under these terms and conditions.
10.10. Monte-Carlo® Casino reserves the right to void any wager should it become illegal or if we are otherwise prohibited from settling the bet under any law or regulation in any jurisdiction.
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11. Play for free
11.1. You can play games in the Instant Casino and/or Games for free on our Site with or without creating an Account at any time, but only if it would be legal for you to do so were you to play on our Site with an Account for real money. You can play Live Casino for free on our Site once you have created an Account.
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12. Live/Casino and Games rules
12.1. Your use of our casino services and participation in one or more casino games through the Casino Client is subject to the specific terms and conditions of each game.
12.2. Our Providers reserve the right at their sole discretion to make changes to the available Casino games, and to the payout rates which apply to those games at any time. The payout rate of each game can be viewed by clicking in the Help or Information section (usually marked with a question mark or an "i") within each game. It is your responsibility to note the payout rate applying to each game in each session prior to placing a stake or wager.
12.3. By playing in Monte-Carlo® Casino you warrant that you are familiar with the rules of any game in which you participate and acknowledge that the rules of the games are available on the Site and/or in the Help section of each game. All game rules form part and parcel of these Terms and Conditions.
12.4. In the event that you lose your internet connection during a game, the game will resume from the point at which the internet connection was lost when you next log in to the game. Moreover a slow network connection might cause a dysfunction on your gaming activity which could prevent the good progress of any game or bet.
12.5. If you consider that there is an error in the pay-table or gaming software, please contact our Customer Service at firstname.lastname@example.org.
12.6. The maximum amount a player may win from a single bet on any of our casino/side games is €500,000 or currency equivalent. Progressive Jackpot games are specifically excluded from this rule.
12.7. Should we suspect that the primary purpose of one or more transfers made by you from your Account with us to our flash or Live Casino is that of profiting from currency fluctuations, we reserve the right to make adjustments to your Account in order to remove any gains which you have made from the fluctuation of the relevant currency or currencies. Monte-Carlo® Casino cannot be held responsible for any loss or financial risk sustained due to currency fluctuations during the transfer of funds between your Monte-Carlo® Casino Account and our Casinos and you are responsible for transferring your funds to your Monte-Carlo® Casino Account once you have finished playing in the Casino.
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13.1. Declaration and payment of any and all applicable taxes and fees in connection with any winnings awarded to you and any other payments to you are your sole responsibility. Winnings cannot be transferred, substituted, or redeemed for any other consideration.
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14. Promotional activities
14.1. By accepting any prize and/or winnings from us in any one or more games you irrevocably consent to the use of your username and/or your first name plus the first initial of your surname for advertising and promotional purposes without any additional compensation. We may also contact you in order to request your permission to display further details about you for advertising and promotional purposes.
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15. Suspension and closure
15.1. In the event that you breach any of these Terms and Conditions, we reserve the right, at any time, without prior warning, notification or compensation, and without prejudice to any subsequent legal proceedings which may be taken, to suspend or close your Account, to deny access to all or part of our Services, particularly to refuse to accept any bets wager or transactions, or to withdraw promotional offers pending investigation and/or the conclusion of any legal proceedings. Any positive balance existing in your Account pending investigation and/or following the conclusion of any legal proceedings may be used on account of any damages or sums owed by you to us.
15.2. We reserve the right to fully cooperate with law enforcement and other authorities, including the Government of Malta, the Malta Gaming Authority, in investigating claims of illegal activity on the Site.
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16.2. In the event of termination by us:
16.2.1. We reserve the right to close your Account with immediate effect and, on reasonable suspicion that you have committed, or have assisted someone else to commit, any fraud or breach of these Terms and Conditions or other illegal act, we reserve the right not to refund to you any balance on your Account at the time of termination.
16.2.2. If we decide to return all or part of the balance on your Account at the time of termination, you are required to contact us upon receipt of our email informing you of our decision, confirming to us that you wish to withdraw the permitted amount, following which the funds will be returned to you. Your Account will be closed. In the case of any Accounts which are closed but which have outstanding/pending stakes, those outstanding/pending stakes will not be cancelled and it is your responsibility to contact email@example.com to arrange to transfer to your bank account any winnings resulting from the outcome of such stakes once settled.
16.3. In the event of termination by you:
16.3.1. The funds on any Accounts that are closed with a positive balance will not be returned to you until you have sent a withdrawal request and provided us with the bank account details needed to return the balance to you. You can close your Account via the Site or you can request that we close your Account.
16.4. Upon termination of this Agreement whether by us or by you, you agree and acknowledge that
- (i) your rights to use the software, whether in download or non-download form, that either is owned and/or created by us, or which is used by us under licence and made available to you on or through the Site ("Software") - shall immediately terminate, and
(ii) you will cease any and all use of the Software, and
(iii) you will remove and permanently delete the Software from your computer, hard drives, networks and other storage material.
16.5. Upon termination of this Agreement whether by us or by you, then except as otherwise specifically provided and subject to any rights or obligations that have accrued prior to termination, neither we nor you shall have any further obligations to the other.
16.6. Unless and until your Account is closed by either us or you as specified above, your Account shall not be closed.
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17.1. You accept to fully defend and indemnify us (including for reasonable legal expenses), our representatives, directors, agents and employees, along with any relevant Betclic Everest Group company (including for reasonable legal expenses) and their representatives, directors, agents and employees, against any claim or complaint made by a third party, caused or resulting from a breach on your part of these Terms and Conditions or any document included in it as a reference, from a breach on your part of any laws or rights of these third parties or from the use by you of the Site, or the use of the Site by another person using your personal details (username and password) whether or not with your authorisation.
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18. Responsible Gaming
18.1. We are committed to providing a safe and responsible platform for our customers to use our Services, and we are fully committed to assisting our customers who have become addicted to gambling, or who we consider may be at risk of becoming addicted in dealing with their problems and obtaining the advice and help they need.
18.2. Monte-Carlo® Casino offers a variety of tools to assist you in managing your gambling, including temporary and permanent self-exclusion, and setting of deposit limits. For more information on responsible gaming and how our tools work, please refer to our Responsible Gaming page which can be found by clicking on the Responsible Gaming link on the bottom of any page on the Site.
18.3. Should you opt for self-exclusion in the manner contemplated in clause 18.2 above, you will NOT be able to open your Account for the duration of the self-exclusion period. In the interests of promoting responsible gambling, at your request, we will block you from accessing your account for a minimum of six months. Any undetermined bets or wagers at the time of your self-exclusion will be settled in the normal way, according to normal timescales and, if subsequently applicable, winnings paid to you. Any Account blocks due to self-exclusion cannot be undone during the agree self-exclusion period.
18.4. In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so your access/use of the Website can be restricted. If you do choose to self-exclude, we will use all reasonable endeavours to ensure we comply with your self-exclusion.
18.5. Any Account that is blocked through use of our permanent self-exclusion procedure cannot be unblocked. We will use our best endeavours to ensure that, if you have requested permanent self-exclusion from our Services, you will not be able to open a new Account with us. However, in the event that you succeed in opening a new Account by using false data, or via any similar means, you agree that all liability for any losses subsequently incurred by you as a result of using our Services will fall on you and will not fall on Monte-Carlo® Casino. Should we become aware that you have used false data, or any similar means, to open an Account with us, we reserve the right to immediately close that Account. Please refer to our Responsible Gambling page for more detailed information regarding temporary and permanent self-exclusion and the other responsible gaming tools which Monte-Carlo® Casino offers.
18.6 During a period of self-exclusion, we will not send you any marketing material and we cannot accept any deposits or wager from you. We will close your Account and return any money to you, excluding any sums that might be then due to Monte-Carlo® Casino.
18.7. If you bring your gambling addiction to our attention we will do our best to put you in touch with one or more agencies or individuals in the territory in which you reside that are specialists in dealing with problem gambling.
18.8. We reserve the right at our sole discretion to block or close your Account and return any balance standing in your favour to you if we consider that you have a gambling addiction and that your continued use of our Services is detrimental to your health and wellbeing. If you request us to do so, we may agree to return a balance standing in your favour to an account that is not your usual account under your control.
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19. Intellectual property rights
19.1. All copyright, trademarks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in the Site ("Content") is either owned by us or has been licensed to us by the rights owner(s) for use as part of the Services. Any use of such items or rights without the owner's express prior written consent is not permitted. All rights are expressly reserved.
19.2. In particular, you shall not be entitled, in respect of any Content (wholly or partly), to engage in any of the prohibited activities listed below (together the "Prohibited Activities"):
19.2.1. to sell, assign, sub-license or pass it on in any other way to any third parties or to allow third parties to access it unless and to the extent expressly permitted; or
19.2.2 to change, edit, modify, reformat or adapt it in any other way.
19.2.3. to copy, redistribute, reverse engineer or attempt to access the source code for any purpose whatsoever;
19.2.4. to use the Site in any unlawful manner or for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions.
19.3. In the event of your carrying out any of the Prohibited Activities you shall be fully liable for any damages, costs and expenses arising therefrom.
19.4. We grant you a personal non-exclusive, non-transferable and non-assignable right to view and use the Content via your PC, mobile telephone or other access device for private, non-commercial purposes only and subject to your strict compliance with these Terms and Conditions.
19.5. You may copy the Content in an unchanged form for private use on your own PC, mobile phone or other access device if and to the extent that such copying is required for the proper use of our Services or the Content and such copying is permitted by the copyright owner.
19.6. You will notify us immediately if you become aware of any unauthorised use or copying of any Content or any part of the Site or any unauthorised access to the Site or other unauthorised activity, including but not limited to any Prohibited Activity in connection with the Services by any person (legal or human). You agree that you will provide us with all reasonable assistance with any investigation that we carry out pursuant to the information that you provide. You hereby grant us a perpetual, irrevocable, royalty-free, world-wide licence to reproduce, transfer, modify, adapt and/or publish any Content provided by you to us by email or otherwise on the Site as we see fit and without notice to you, unless you have indicated otherwise in such communication.
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20. Limitation of Liability
20.1. Nothing in these Terms and Conditions shall limit or exclude Monte-Carlo® Casino's liability for:
- (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) anything which by law Monte-Carlo® Casino is not permitted to exclude in any applicable jurisdiction.
20.2. Subject to clause 20.1., Monte-Carlo® Casino shall not be liable for:
20.2.1. any loss or damage incurred arising from your use of the Site, including where appropriate, relating to loss of business, loss of profits, business interruption, loss of business information, or any other losses (even where we have been notified by you of the possibility of such loss or damage);
20.2.2. any loss or damage arising either directly or indirectly from your use of any link to any website contained on the Site;
20.2.3. any delays or interruptions to the Services, errors in any information or services provided (such as entry and transmission of data), any loss or corruption of data or communication or lines failure, any accidental transmission of viruses or other harmful agents, unauthorised use or misuse of your Account;
20.2.4. any software error; or
20.2.5. indirect or consequential loss however caused; or
20.2.6. any event of force majeure.
20.3. Except as set out in these Terms and Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Agreement.
20.4. The contents of montecarlocasino.com World Wide Web pages are provided as is. Except as required by applicable law, no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability or content of the pages. Monte-Carlo® Casino reserves the right to revise the pages or withdraw access to them at any time.
20.5. Although we shall take all reasonable measures to ensure that any software and files on the Site are free from computer viruses, we cannot and do not guarantee that the software and files are free of such problems. In the event of temporary suspension of all or any part of the Services, we will restore the Services as soon as is reasonably practicable.
20.6. We may temporarily suspend the whole or any part of the Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practical.
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21. Software Errors
21.1. Any software error or malfunction which is or which may be evidenced by Monte-Carlo® Casino to have occurred on any of its systems or those provided by any of its software providers shall void the bet, or the game. You shall be entitled to the full amount of your stake in relation to such bet or game. Monte-Carlo® Casino hereby excludes all further liability for any such software malfunction.
21.2. Any user who detects a malfunction on the gaming and betting software must inform Monte-Carlo® Casino as soon as the malfunction is discovered by contacting firstname.lastname@example.org.
21.3. Monte-Carlo® Casino may take all necessary measures in the case of abuse of any malfunction by any user, including but not limited to, blocking the Monte-Carlo® Casino Account concerned, freezing the funds, and withholding and/or cancelling the payment of any and all winnings resulting directly or indirectly from the malfunction. If there are insufficient funds in the Account, Monte-Carlo® Casino is entitled to claim or otherwise appropriate the relevant outstanding amount relating to any winnings paid out in error which shall be a debt from you to Monte-Carlo® Casino until fully and finally repaid.
21.4. In the event that you lose your internet connection during a game, the game will resume from the point at which the internet connection was lost when you next log in to the game.
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22. Disaster Recovery
22.1. Whilst it is intended that the Site will at all times operate under our existing licenses, We reserve the right to switch the operation of the Site to another jurisdiction at any time, for example for disaster recovery purposes we will switch our operations to Gibraltar. In this case and depending on the Betclic Everest Group structure at the time, one or more other companies in an alternative jurisdiction may act as agent for and provide services to us in order to ensure that the Site remains available to you, subject to the provisions of these Terms and Conditions and compliance with any applicable licence conditions.
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23. Customer Service and Dispute Resolution
23.1. You may contact us at any time should you have questions or need assistance. To provide a better service and for your protection, telephone conversations may be recorded and/or monitored by designated staff.
23.2. We will not tolerate any derogatory, abusive or violent behaviour by you to any of our employees. Should you behave in any such manner (to be determined solely by us), we reserve the right to suspend and/or close your Account, and/or take any other measures as deemed appropriate.
23.3. If you have any complaints, please email Customer Service at email@example.com. We will use our best efforts to resolve a reported matter promptly.
23.4. If for some reason you are not satisfied with the resolution of your complaint by us, you may then submit a formal complaint to the Malta Gaming Authority (MGA) at firstname.lastname@example.org .
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24.1. Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you.
24.2. We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances that we cannot reasonably be expected to control.
24.3. These Terms and Conditions form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service.
24.4. If any part of these Terms and Conditions is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect.
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25.1. The English language version of these Terms and Conditions and of any content on the Site will prevail over any other language version which we may issue from time to time.
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26.1. You agree that we may amend, modify, update or change in any other way these Terms and Conditions at any time at our sole discretion. Any such changes will be binding and immediately effective on posting on the Site or on notification to you. It is your responsibility to ensure that you are aware of the current Terms and Conditions and you agree that continued use of the Site will be deemed to constitute your acceptance of the changes to the Terms and Conditions.
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27. Governing law
27.1. This Agreement is governed by the laws of Malta, whose courts shall have exclusive jurisdiction to settle any dispute arising therefrom. We cannot accept responsibility under the laws of any other jurisdiction.
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Note that any specific terms relating to any particular bonus and/or promotion will take precedence over these terms and conditions in the event of any inconsistency or discrepancy.
The terms and conditions governing any promotions and/or bonuses we offer on the Site form part of these Terms and Conditions. Terms and Conditions in relation to promotions can be found on the specific promotion landing page and those governing any bonuses offered to you are available at here. Rules governing bonuses and how to unlock them are additionally stated in the terms and conditions of individual promotions.
28.1. For Accounts credited with bonus amounts - wagers placed will be taken from any cash deposits first and, once all cash deposits have been used, from the bonus amounts in the Account. Please note that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. Mo reserves the right to vary the amount of bonuses granted and the currencies in which they are granted depending on the user's country of residence at any time and for any reason whatsoever. Monte-Carlo® Casino reserves the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at its sole discretion and at any time.
Welcome Deposit Bonus
28.2. The Welcome Deposit bonus is available to applicants for an Account who have never held an Account before, have never received a Welcome Cashback Bonus or a Welcome Deposit Bonus and who are invited to take part in the Welcome Deposit Bonus by virtue of it being specifically offered to them when they register on the Website ("Qualifying Users"). Any user who has already held, or who already holds, an Account will not receive a Deposit bonus. These withdrawal conditions in relation to the entire bonus amount must be satisfied in order to withdraw the bonus amount and any winnings derived from any part of the bonus. Where the withdrawal conditions have not been satisfied, and/or where Monte-Carlo® Casino suspects that bonus abuse has occurred, and a withdrawal request is made by the user, Monte-Carlo® Casino reserves the right to cancel the bonus offer and any winnings made by betting with the bonus amount. Monte-Carlo® Casino reserves the right to vary the amount and the terms of the Welcome Deposit Bonus granted to specific customers at any time and for whatever reason. Specific terms and conditions governing any revised bonus amount or bonus structure will be made available to the customers concerned and may include a requirement that the user is resident in a specific country. Any user who inserts the name of his Introducer upon registration for an Account will be entered into the Refer-a-Friend promotion and not the Welcome Deposit Bonus.
28.3. Any bonus offered by us is limited to one per Account which shall mean no more than one bonus per IP address and/or computer device. Rules governing bonuses and how to unlock them are additionally stated in the terms and conditions of individual promotions. Monte-Carlo® Casino reserves the right to vary the amount of bonuses granted and the currencies in which they are granted depending on the user's country of residence at any time and for any reason whatsoever. Monte-Carlo® Casino reserves the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer and/or to exchange one type of bonus offer for another at its sole discretion and at any time.
28.4. Monte-Carlo® Casino offers progressive jackpots on certain games in good faith to players who use its services for entertainment purposes. We reserve the right to cancel or remove a player's access to these games in the case of suspected abuse of this offer and also, should we deem so necessary, terminate the offender's account with immediate effect. In the case of an offender's account being closed, Monte-Carlo® Casino will not be liable to refund any losses made by a player on any games. "Abuse" includes but is not limited to using software and/or opening multiple game windows in order to play more rounds of a game than can naturally be done by a player with one game window opening, whilst also targeting games with "value" jackpots and playing them to the exclusion of all other games. In all cases of abuse Monte-Carlo® Casino retains the right to confiscate all the winnings.
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